Terms of Service

1. Acceptance of Terms

By accessing or using the StreamVault live TV streaming service, website, applications and related services (collectively, the "Service"), you confirm that you are at least 18 years of age (or the legal age of majority in your jurisdiction), that you have read and understood these Terms of Service, and that you agree to be legally bound by them.

If you are accepting these terms on behalf of an organisation or company, you represent and warrant that you have the legal authority to bind that organisation to these terms.

If you do not agree with any part of these Terms of Service, you must not use the Service.

These Terms of Service should be read alongside our Privacy Policy and Cookie Policy, which are incorporated by reference and form part of the agreement between you and StreamVault.

2. Service Description

StreamVault is a subscription-based internet TV streaming service that provides access to live television channels, sports programming, news and international content via the internet. The Service is delivered through our website and applications available on compatible streaming devices and platforms.

The specific channels, features and content available to you depend on your subscription plan (Basic, Standard or Premium) and may also vary by geographic region due to content licensing restrictions.

StreamVault does not provide cable, satellite or broadcast television services. An internet connection is required to use the Service. You are responsible for obtaining and maintaining your own internet connection at your own expense.

We continuously develop and improve the Service. We reserve the right to modify, update, add or remove features at any time, including during any free trial period, with reasonable notice where practicable.

3. Account Registration

3.1 Creating an Account

To use StreamVault, you must create an account by providing accurate, complete and current information. You agree to keep your account information up to date and to notify us promptly if any information changes.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials (username and password) and for all activity that occurs under your account. You agree to:

• Choose a strong, unique password and not share it with any third party
• Notify StreamVault immediately if you suspect any unauthorised access to your account
• Log out of your account at the end of each session on shared devices
• Not allow others outside your household to use your account credentials

StreamVault will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.

3.3 One Account Per Person

Each account is for a single subscriber. You may not create multiple accounts or share accounts across multiple households. Simultaneous streams are limited per plan and are intended for use within a single household.

4. Subscription and Billing

4.1 Subscription Plans

StreamVault offers three subscription tiers: Basic, Standard and Premium. Each plan includes different features and simultaneous stream limits as described on our Pricing page. You may choose monthly or annual billing.

4.2 Free Trial

StreamVault may offer a free trial period for new subscribers. The duration and terms of any free trial will be specified at sign-up. If you do not cancel before the end of the free trial period, your subscription will automatically convert to a paid subscription and you will be charged the applicable plan fee.

4.3 Automatic Renewal

StreamVault subscriptions renew automatically at the end of each billing period (monthly or annual) unless cancelled before the renewal date. By subscribing, you authorise StreamVault to charge your payment method on a recurring basis for the applicable subscription fee until you cancel.

4.4 Price Changes

We reserve the right to change subscription prices at any time. If we change the price of your current plan, we will notify you at least 30 days in advance via email. Your continued use of the Service after the price change takes effect constitutes acceptance of the new pricing. If you do not accept the price change, you may cancel before the new price takes effect.

4.5 Payment Methods

We accept major credit and debit cards and other payment methods as listed on our website. By providing payment information, you represent that you are authorised to use the payment method and authorise us to charge the applicable fees.

4.6 Refunds

As a general rule, subscription fees are non-refundable. Where required by applicable consumer protection law, we will provide refunds as legally mandated. If you believe you have been charged in error, please contact our support team within 14 days of the charge.

4.7 Cancellation

You may cancel your StreamVault subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. You will continue to have access to the Service until that date and will not be charged again unless you resubscribe. We do not charge cancellation fees.

5. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service to transmit, distribute or store material that infringes any third-party intellectual property rights
• Attempt to circumvent any technical measures used to protect or restrict access to content
• Use any automated tools, bots, scrapers or similar technology to access or interact with the Service
• Reverse engineer, decompile, disassemble or attempt to derive the source code of our applications
• Use the Service in a manner that places excessive or unreasonable load on our infrastructure
• Share your account credentials with individuals outside your household or use the Service commercially for public performance without appropriate licensing
• Attempt to gain unauthorised access to any part of the Service, our servers, or related systems
• Use the Service for any unlawful purpose or in violation of any applicable laws or regulations
• Impersonate any person or entity or misrepresent your affiliation with StreamVault
• Interfere with or disrupt the integrity or performance of the Service

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without refund.

6. Intellectual Property

6.1 Our Intellectual Property

The StreamVault Service, including all software, interfaces, designs, logos, trademarks, text and related materials, is owned by or licensed to StreamVault and is protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for personal, non-commercial viewing purposes only.

6.2 Content

The television channels, programmes and other content available through the Service are owned by or licensed to StreamVault from third-party rights holders. You may not copy, record, reproduce, redistribute, sell, broadcast or make available to the public any content accessed through the Service without express written authorisation.

6.3 Feedback

If you submit feedback, suggestions or ideas about the Service, you grant StreamVault a non-exclusive, worldwide, royalty-free, irrevocable licence to use, reproduce and incorporate that feedback without restriction or compensation to you.

7. Content and Service Availability

StreamVault makes no guarantee regarding the continuous or uninterrupted availability of any specific channels, programmes or content. Channel availability may change at any time due to:

• Changes in content licensing agreements
• Regional availability restrictions based on broadcast rights
• Technical maintenance or upgrades to our platform
• Circumstances beyond our reasonable control (force majeure)

While we strive to maintain 99.9% uptime, we do not guarantee uninterrupted access to the Service. Planned maintenance will be communicated in advance where possible.

StreamVault is not responsible for internet connectivity issues, device compatibility problems, or disruptions caused by your internet service provider or device manufacturer.

8. Disclaimers and Limitation of Liability

8.1 Service "As Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR UNINTERRUPTED AVAILABILITY.

8.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, STREAMVAULT'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID TO STREAMVAULT IN THE 12 MONTHS IMMEDIATELY PRECEDING THE CLAIM.

STREAMVAULT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL OR OTHER INTANGIBLE LOSSES, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.

8.3 Consumer Rights

Nothing in these terms affects your statutory rights as a consumer under applicable law. Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so the above limitations may not apply to you in full.

9. Termination

9.1 Termination by You

You may terminate your StreamVault account at any time by cancelling your subscription through your account settings and contacting our support team. Termination takes effect at the end of your current billing period.

9.2 Termination by StreamVault

StreamVault may suspend or terminate your account immediately and without notice if:

• You breach these Terms of Service, including the Acceptable Use Policy
• We are required to do so by applicable law or court order
• We reasonably suspect fraudulent activity on your account
• You fail to pay any applicable subscription fees

9.3 Effect of Termination

Upon termination, your licence to use the Service immediately ceases and you must stop using the Service. Clauses relating to intellectual property, limitation of liability, governing law and dispute resolution survive termination.

10. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

For users in the European Union, this does not affect any mandatory consumer protection provisions that apply under the law of your country of residence.

Any dispute arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where applicable consumer law provides otherwise.

11. Changes to Terms

We may update these Terms of Service from time to time. When we make material changes, we will provide you with reasonable notice by:

• Sending an email to your registered email address at least 30 days before the changes take effect
• Displaying a prominent notice within the Service

Your continued use of the Service after the updated Terms take effect constitutes your acceptance of the revised Terms. If you do not accept the updated Terms, you should cancel your subscription before the changes take effect.

For minor changes that do not materially affect your rights, we may update these Terms without providing advance notice.

12. Contact

If you have any questions about these Terms of Service or wish to report a concern, please contact our legal team: